On elloha, you can refund your customers directly from your reservation files.
To do this, go to the relevant booking file and click on the Refund tab.
You can refund your customers, initially on an indicative basis (no transfer of funds will be made, only a notification will appear in your receipts).
Refunds can also be made via Stripe (if you have activated this option) and will only be possible if your Stripe account has sufficient funds to carry out the transaction.
If these funds are insufficient, a message will be displayed to alert you.
To have funds in your Stripe account for customer refunds, you must of course have collected bookings via Stripe. The funds collected can then be used to refund customers as long as they have not been transferred to your bank account (i.e. within a maximum of 10 days).
Good to know:
Once a refund has been issued by Stripe, the transfer to your customer will take effect within 5 to 10 days ;
The fees deducted by Stripe at the time of collection will not be refunded.
You can view the history of your payments and reimbursements by clicking on the link entitled Payment history, found in the booking files:
ATTENTION: if you have made several payments on the same booking file, you will only be able to refund up to the maximum amount of your collection: for example, if you have a collection of €100 and another of €50, you will only be able to refund up to €100.
Note:
Refunds via Stripe do not work for alternative payment methods such as Bancontact, Ideal or Sofort.
Refunds via Paybox and Payzen must be made via the interface of these payment solutions.