A customer may contact you to change the dates of their stay or ask you to add a service to their stay. If you have a Connect or Magic subscription, there's another, quicker way of doing this - click here!
You can carry out these operations directly from the booking file concerned:
Open the sales file,
Click on the bed icon at the top left of the file (for Activity accounts, the icon is a ticket).
Select the new dates you want,
Click on Book on the relevant offer. This will automatically be added to the customer's basket,
Then finalise your choice by clicking on Validate basket,
To add a service or an extra night for the customer's stay, click on Save your change in the booking file
To delete a service, click on Cancel to delete the date of stay of the offer not retained,
A window will appear on the screen allowing you to confirm the cancellation. Cancellation fees may have been set for the offer to be cancelled: you therefore have the choice of whether or not to apply them, depending on the reason for the cancellation
Enter the amount you wish to deduct, "0" being the number to enter if you do not wish to apply cancellation fees,
Then confirm.
Click on Save to finalise your operation.
The booking confirmation and the invoice linked to the booking will show the dates cancelled and the new dates of stay.
The price will also be adjusted to correct the balance.
IMPORTANT: the data relating to the bank imprint is accessible on D+1 of the initial reservation and will not be available after this date, even if the customer's dates of stay are changed. Please ensure that you collect the funds due to you within this time limit.