Now that your network is ready for deployment, here's how the relationship between our teams (elloha), yours and the members of your network works:
(1) Account creation (in "transformation" mode or DIY mode):
As described here, an elloha account can be created in 2 ways:
- The customer creates their account themselves via your custom platform (maplateforme.elloha.com). Note that if their "file" already exists, they may be asked to create their account from it.
- If it does not exist or if he is not "recognised", he will continue with his creation in DIY (Do It Yourself) mode, guided through each stage of the signup.
(2) Once their account has been created:
Your elloha referrers (those designated when your Network Head is created) are notified by email,
Our support teams are notified at the same time, which starts their support process.
(3) Who does what at elloha and how the pro is taken care of :
The contact receives a welcome email 30 minutes after creating their account.
This email is personalised: links pointing to your platform and your website as well as your organisation's logo.
When you have subscribed to the personalised telephone line offer, the customer is given the dedicated telephone number. Otherwise, the elloha switchboard number is given.
Below is an example of an email sent to a web host: video discovery links and links to the Academy are provided, as well as links for making an appointment with the elloha team.
Messages are also adapted for leisure professionals
By clicking on the OnBoarding appointment link, the pro is offered the next available time slots and dates with the elloha teams. They will receive confirmation by email as soon as their appointment has been booked, as well as a reminder one day before and one hour before the appointment (lasting 20 minutes or 50 minutes depending on the case).
In all cases, the pro is contacted by telephone within a maximum of 2 days: this delay is deliberate to avoid any 'aggression' as soon as the account has been opened and, in general, most contacts have made their appointment in advance.
The pro is then contacted regularly, by email or telephone, as soon as his OnBoarding has been completed by our team: to check that everything is going well, if he needs any further information, etc.