It is possible that certain bookings, during their cycle (between the moment when the customer books and the moment when they arrive at your premises), cause problems with strong authentication.
In this case, elloha will take care to point them out to you as soon as you go to the Reservations Menu.
Reservation files requiring payment validation as part ofstrong authentication are clearly identified in the Files sub-menu of the Reservations menu in your elloha account.
If the customer has not received this strong authentication e-mail or has not paid attention to it, you can resend this e-mail by clicking on the View button on the red banner indicating that a payment has failed.
Once you have clicked on the View button, the payment history window will be displayed and you can click on the Resend button.
Once validated, the payment awaiting authentication will change its status to Completed and the file will be updated.
When this transaction validation email is sent to your customer, if the payment confirmation has not been made within the allotted time, the customer will be asked to enter their bank card again.
