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Giving change (refunding overpayments)

Updated over 3 months ago

It's not unusual for one of your customers to ask you tocancel all or part of their booking.

If no payment has already been made, this poses no problem for the invoicing of the reservation file, but if the entire stay has already been paid for, an overpayment will be visible following the cancellation that you have just made on the reservation file.

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How do I remove this overpayment and update the actual receipts for the booking concerned?

- Click on the green "save" box

- A pop-up will appear telling you that you have collected more than the total amount of the booking.

If you have reimbursed your customer and would therefore like to clear this overpayment, you can click on YES

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ATTENTION, as a reminder, giving change in no way creates a refund to the customer's bank account.

You will have to refund your customer yourself:

  • If you have a payment terminal, we recommend that you re-credit your customer's bank card

  • If you do not have a payment terminal, we strongly recommend that you reimburse your customer by cheque or via a SEPA transfer (ask your bank for advice on setting up a SEPA transfer)

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