You can synchronise the availabilities entered inelloha with your Viator account and, in fact, simultaneously distribute your offers on TripAdvisor :
this means that every time you modify your availabilities in elloha, Viator and TripAdvisor will be able to display them in their booking engine
similarly, every time Viator or TripAdvisor records a booking for your account, it will automatically be reflected in yourelloha account: your schedules and booking files will therefore be updated simultaneously in real time!
Please note that you can synchronise all your activities if you have decided to book them on Viator - TripAdvisor
To synchronise your elloha schedule with Viator - TripAdvisor:
You must first ensure that you have taken out theConnect subscription
In the Main Menu, click on Sales Channels
On the My Sales Channels page , click on "+"
or in the Large Channels tab , on the Viator-TripAdvisor block ,
Click on Open this channel
At the same time, you must connect to your Viator interface, Connectivity tab in the Account menu, in order to select elloha as your reservation system (see below).
To ensure that your connection is efficient, the elloha Connectivity team will inform you that your offers can be synchronised and can help you to set up the connections between your elloha and Viator offers.
IMPORTANT: for any new offer you wish to add to those already on Viator, your request is submitted to Viator for a fee of $29 (€27.36).
When a booking is registered on Viator - TripAdvisor, it will automatically appear in your Arrival Schedule (elloha) as well as in your Booking Folders:
Click on Reservations in the left-hand menu
Consult the sales from Viator
Click on the line of the booking file you are looking for
Consult the customer's name, date of arrival and services booked,
Note that Viator, like other OTAs, does not give out the customer's contact details (telephone, email, etc.)
ATTENTION: The files will arrive at elloha in full sale. However, Viator will collect payment 3 days before the customer checks in. If the collection fails for any reason, the file will be cancelled on both Viator and elloha.
Please note
You must have a commercial contract with Viator
Commissions and financial relations between you and Viator-TripAdvisor are still managed on your Viator extranet
Don't have an account? Click here to register