If you use one of the campsite management solutions listed below, ask to be connected directly so that we can synchronise your prices and availability directly:
Incoming connectors(elloha retrieves stocks and prices from the supplier concerned in order to propose your offers on our booking engine). This availability information is called up in real time from the third-party publisher when a customer queries the elloha booking engine. This does not allow the stock to be distributed to OTAs (unlike PMS). You must first ask your publisher to activate the elloha channel otherwise no synchro will be possible.
Ctouvert
Thelis (Sequoiasoft) - eSeason application, not Resalys
PMS :
HomeManager
Hippocamp
Applicamp
Depending on your contract with the third-party publisher, the opening of the elloha channel may be included at no extra cost or charged extra. There are no additional costs on the elloha side, as incoming connectivity/PMS is possible as of the free Startup subscription.
Furthermore, once synchronisation is in place, if you encounter an anomaly between your PMS and elloha, we invite you to contact the teams linked to your PMS first, who can then get back to us.
How to synchronise :
At the top of your screen, on the right, click on Account
On the Your Account page, click on PMS
On the PMS page, select the solution you have by clicking on Synchronise
Your Synchronisation Request is launched
Within 24 or 48 hours, your prices and availabilities will be communicated to us in real time from your solution provider and can be rebroadcast on our partner channels without any additional input*,
Each time a new booking is made from these channels, the availability will be automatically updated in your booking solution.
*For the HomeManager, Applicamp and Hippocamp PMSs, it is necessary to enter offers and rates in elloha (but not stocks, which are set at PMS level). Prices will have to be entered within the offers and not directly on the Planning. The advantage of this PMS synchronisation is that you have a channel manager and you can update your stocks automatically on the OTAs.
The account's Planning menu is always displayed and can be modified.
HomeManager, Applicamp or Hippocamp send stock information which will be taken into account in elloha and they are also able to retrieve stock information from elloha in the event of a reservation on the OTAs.
To launch the synchro: The customer opens the channel in PMS, the connectivity department ([email protected]) contacts the publisher who takes care of the synchro.It is not mandatory to "map" all offers.
CTOUTVERT features
Status of "On receipt of contract" files in Ctoutvert/Secureholidays
The elloha booking is sent to the Ctoutvert system with the status "On receipt of contract" (which is an internal Ctoutvert status).
In this case, the campsite owner is notified of the booking (request) by Ctoutvert (in its system); you then have to contact the customer to finalize the payments (partial, total, by credit card, holiday vouchers, etc ...) via a quote with the Payline payment link from your Secureholiday interface.
Customise the wording of offers from the Ctoutvert incoming connector (Secureholiday)
You can specify the wording of the offers that are sent to the elloha booking-engines.
In Secureholiday, go to :
Menu 5. Accommodation / Rates, submenu Rates & durations
Open a price list for a pitch or rental :
First tab: 1. general information > enter the public name of the grid :