Your elloha subscription (or one of your options) may be frozen due to non-payment. You will be notified of this as soon as you enter elloha by a message of this type:
In general, this situation occurs when your card is declined by your bank, when there is a suspicion of fraud on your card or, more rarely, when you (or someone on your team, for example) have mistakenly disputed this payment at a later date.
To regularise your subscription (or your option), you can click on the "Pay My Subscription" button and follow the regularisation procedure step by step:
at this stage, you can either re-validate your bank card,
or reactivate your SEPA mandate,
If you follow this procedure, your subscription will be settled as soon as your bank has validated it