There are often several stages in the life of a booking file, particularly when the customer only gives their bank card as a guarantee or has only paid a deposit... and you have to manage subsequent collections.
In some cases, when you make a collection after the fact, the customer may not remember that they gave you authorisation to do so, and so they may dispute your direct debit ... even if they are acting in good faith.
This is why we have introduced a function that notifies your customer of all your collections: when you take an amount from their bank card or record the collection of the cheque (or any other means of payment) that they have given you, elloha takes care of notifying your customer by email.
We have noticed that sending such a message - in your name and with your contact details - considerably reduces inappropriate customer disputes and protects you from the risk of repudiation of your credit card payments, for example.
This function is available for all elloha subscriptions and does not require you to subscribe to any particular option.
By default, when you make a collection on one of your reservation files, a notification is automatically sent to your customers' e-mail addresses to inform them of this:
If you do not want this notification to be sent, go to the"account" tab, then"cash receipts" and untick the phrase:"I NOTIFY MY CUSTOMERS OF THE PAYMENTS I RECEIVE FROM THEM":
This means that no notification will be sent when you collect on a file.
However, you can notify your customers on a case-by-case basis directly from your booking file.
To do this, go to the"immediate payment" section of your booking file, then click on"payment history" and click on the"send" logo:
