A customer may come back to you before the end of the day and ask for one of your services to be cancelled and reimbursed. Example: a storm has blocked the start of your activity and the customer will not be able to postpone his session. You agree to refund their purchase.
Go to the Reservations menu and find the customer's sales file,
Open their booking file by clicking on it,
Then click on the Cancel button at the bottom right of your file
Select the services you wish to cancel and confirm,
When you click on Refund, the POS will ask you what type of payment you are going to use to refund the customer,
Once you have done this, click on Refund: your file is updated.
Take a look at the invoice and the till receipt: they both mention the cancellation of the products and the refund.
Note :
These operations are only possible before your till is closed,
They automatically modify the invoice,
and the duplicate till receipt is updated.