If you have subscribed to theStripe option - which gives you immediate access to a payment terminal and collection of your funds within 10 days (the time limit imposed by Stripe) - you need to make sure that:
You have entered your date of birth correctly:
Click on the Account menu at the top right of your screen,
Click on the Virtual EFT sub-menu ,
At the bottom of the page, enter your date of birth,
You have correctly entered the IBAN code of the account to which you wish to withdraw your money:
In the Collection sub-menu,
At the bottom of the page, enter the IBAN code of your bank account: this will be the account to which the sums due to you will be transferred 10 days (the time limit imposed by Stripe) after each collection,
You have entered the scan of your proof of address (telephone, electricity or other bill):
In Collection,
Click on Add your proof of address,
Upload the scan of your proof of address in jpg, jpeg or png image format,
You have entered the scan of your identity document (preferably a national identity card or passport):
In Collection,
Click on Add your ID,
Upload the colour scan of your ID (ID card with both sides on the same page or passport) in jpg, jpeg or png image format,)
Requirements for proof of identity:
Documents uploaded must be in colour (no scanned black and white documents)
Documents must be clear and large enough to be read
Photocopies of identity documents will not be accepted
Documents must be valid and not have expired
Uploaded documents must be complete. A complete document is defined as follows
A driving licence or identity card, front and back
The full page containing all the information in a passport
Documents can be uploaded in .png or .jpg format (scanned colour photos accepted)
If the identity document is from the Netherlands, please ensure that the citizen service number (BSN) is not visible on the photo.
Requirements for proof of address
Documents must be clear and large enough to read
Documents must not be more than six months old
Documents loaded must be complete. A complete document is defined as follows
At least one full page
The person's full name and address must appear legibly
Documents may be uploaded in .png, .jpg or .pdf format
Note : The contact details (surname / first name / address) must be similar to those on the identity document or passport and the proof of address.