When starting with elloha, it’s sometimes hard to know where to begin: there are many features, and naturally, the same goes for the articles in the knowledge base.

To make things easier and guide you smoothly through your first steps with your brand new Channel Manager, we decided to gather several essential videos found within knowledge base articles into one place. Our goal is to offer you pleasant, always available, and easy-to-find support.

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By following this intuitive step-by-step guide, your establishment will have a solid foundation, allowing you to dive into the details more calmly afterward!

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Describe Your Establishment

Once your Description is set (General Information / Presentation Article), you’ll be able to translate it into several languages and specify your sales conditions.

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How to Quickly Translate My Content?

This video will help you understand how to quickly and effectively translate your content to improve the customer experience for your international clients.
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This video will help you understand how to set the sales terms and conditions when a customer makes a booking.

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How do I configure my seasons calendar?

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This video will help you understand how to create your price categories, allowing you to adjust your pricing grid according to the period and booking demand.

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How do I create my offers?

This video will help you understand how to create your accommodation offers from A to Z.

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This video will help you understand how to set your cancellation policy within your accommodation offers, specifically at the level of your standard price.
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How to Create a Promotion?

This video will help you understand how to create a promotion, in order to offer better prices to your customers.

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This video will help you understand how to create a special offer, which, unlike a promotion, may involve a higher price than the standard rate (for example, a special offer including "Breakfast included").
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How to quickly modify the availability of my offers?

This video will help you understand how to quickly modify your stock. Note that opening your stock is a crucial step when creating your elloha account: without it, your future clients won’t be able to make reservations with you.
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This video will help you understand how to quickly modify your prices directly from the Planning.
​Warning: If you modify your prices from the Planning, these changes will override the prices set within the Accommodation Offers; therefore, we recommend minimizing such changes on the Planning to avoid losing track of your pricing.
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This video will help you understand how to quickly modify your minimum or maximum stay directly from the Planning.

​Warning: If you modify this restriction from the Planning, it will override the minimum/maximum stay set within the Accommodation Offers; therefore, we recommend minimizing such changes on the Planning to avoid losing track of your minimum/maximum stay duration.

How to create a reservation from my account?

This video will help you understand how to create a sale when customers contact you directly (by phone or email, for example) or show up at your establishment.

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This video will help you understand how to set up the booking engine provided by elloha on your own website.

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How to create my website via elloha?

This video will help you understand how to launch your website, automatically generated thanks to elloha. This feature is available starting with the Magic subscription.

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How to redirect the domain name for my website created via elloha?

This video will help you understand how to link your domain name to your website created via elloha for better SEO. This feature is available starting with the Magic subscription.

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Processing Payments

How to activate a virtual POS?

This video will help you understand how to activate the most used virtual POS with elloha, namely Stripe. You can also consider Paybox or PayZen.

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This video will help you understand how to configure your payment method within your booking engine, once your Virtual POS is activated: collect the full amount at the time of booking, collect only a deposit, or vary depending on your offers — the choice is yours !

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This video will help you understand how to set up your tourist tax so that it can be applied within your booking records.

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La synchronisation avec les principaux canaux

Découvrez comment connecter votre établissement aux plateformes majeures comme Booking.com, Airbnb, Expedia et GHA.

Note : Nous sélectionnons les OTAs les plus utilisés pour éviter de surcharger cette partie.

Cette vidéo vous expliquera comment :

Comment créer un produit Boutique ?

Cette vidéo vous guide pas à pas pour configurer des produits complémentaires à vos offres d’hébergement et options.
Ces produits, qu’ils soient des biens ou des services, peuvent être ajoutés directement aux factures de vos réservations.
Cette fonctionnalité est disponible à partir de l’abonnement Connect.

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This video explains how to set up automatic email sending before and after your guests’ stay.
Thanks to this feature, you can automate your communications to improve the customer experience.
Available from the Magic subscription plan.

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This video will help you understand how to export your reservations to your usual electronic calendar.

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